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Swisscom introduces a fee for the mandatory e-learning courses for Standard RA agents and Master RA agents, so the RA agency-based identification offer is no longer subsidised by Swisscom.

Gebühren bei Durchführung von E-Learnings ↗

What happened

• From 2026, the Master RA agent training costs CHF 300 and the Standard RA agent training costs CHF 200.
• Swisscom says it made the RA agency offer's rising costs transparent to users, and it chose not to use transaction-based billing for identifications.
• Swisscom states that automated and video identification methods are now available to partners at considerably lower prices via direct MAB integration.

Why it matters to Signicat

• Swisscom moves onboarding identity away from subsidised face-to-face RA agency checks toward auto-ident and video-ident, which compete with Signicat's document IDV and remote proofing lines.
• Charging for agent training makes the RA-agency route a priced cost for partners, a pricing signal in Swisscom's Swiss ZertES/eIDAS signing channel that Signicat can use in comparisons.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom lists remote identification partners, SLAs and approval methods

Remote Identification ↗

What happened

• The help page lists identification partners and their SLA values per procedure, including operation times and processing times.
• The page lists Fidentity AG (Switzerland) for auto identification and NFC identification, browser based, with maximum processing of 3 minutes.
• The page lists signature approval methods offered in the Store, including SMS password or one-time code, Mobile ID, passkeys and a Signature Approval SDK with Futurae AG.

Why it matters to Signicat

• Swisscom's multi-partner ID routing with DACH-relevant SLAs is a direct comparison point for Signicat's document IDV and NFC offering in the DACH market.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

Incident Report - Signing Service outage from 14th October 2026

Incident Report - Signing Service outage from 14th October 2026 ↗

Verification in progress.

Swisscom says its Business Identity Validator retrieves company data from official registries via API, including Zefix, the UID register, and cantonal commercial registers.

The true cost of manual back-office audits ↗

What happened

• Swisscom says its Document Validator runs without sending the full PDF to Swisscom, using hash and signature information for validation.
• Swisscom states that approximately 200,000 contracts were reviewed using an API-based, AI-powered solution.

Why it matters to Signicat

• Signicat's Trust orchestration and electronic signing lines compete with Swisscom's B2B onboarding validation pitch; the article is vendor-authored thought leadership.
• The 200,000-contract figure is an unverified vendor claim without a named customer or methodology.

3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom Trust Services joins d-you as launch partner for Germany's EUDI Wallet

Swisscom Trust Services joins d-you as one of 40 launch partners for Germany’s EUDI Wallet ↗

What happened

• Swisscom Trust Services is one of around 40 launch partners supporting the introduction of d-you, Germany's state EUDI Wallet.
• The German EUDI Wallet ecosystem is operated by Common Codes GmbH, and the d-you app is planned for launch in 2027.

Why it matters to Signicat

• Launch-partner participation in Germany's state wallet ecosystem is a DACH eUDI wallet positioning move by a Swiss QTSP competitor; the article gives no contract, volume or technical scope.

2 of 2 facts verified against the source · confidence medium · claude-haiku-5-5

German AML law previously allowed QES-based identification only with a direct reference transfer from a bank account held in the signatory's name.

A Boost for QES-Based Identification – Germany Simplifies Onboarding in the EU ↗

What happened

• The article reports that the German Digital Identities Act (DIdG) is in the parliamentary process and is scheduled to take effect this year, per the federal government.
• The article states that the AMLR will apply directly in all Member States as of July 10, 2027.

Why it matters to Signicat

• Germany removing the bank-transfer requirement would let QES-based onboarding compete with eID routes in German regulated onboarding, relevant to Signicat's signing and eID offerings.
• Swisscom frames QES as a third AML pathway alongside national eIDs and EUDI wallets, a positioning Signicat's trust-services line would need to address.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

Changes from the DigiLex project are scheduled to take effect in the Canton of Zurich on January 1, 2027.

Zurich municipalities need to become more digital: the clock is ticking for DigiLex ↗

What happened

• The article states that a partial revision of the Administrative Procedure Act (VRG) is underway and a new Ordinance on Electronic Procedural Acts (VeVV) will be enacted.
• The article states that the nationwide e-ID was originally scheduled to launch at the end of the year but is expected to be further delayed.
• The article states that municipalities benefit from eGovAdmin, which handles applications, notifications, reservations, identification, signature, payment and document delivery.

Why it matters to Signicat

• Swisscom positions a platform bundle (identity, signature, seal, delivery, archiving) for Swiss municipal compliance, a direct overlap with Signicat orchestration and e-signing offers in DACH.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

The European Commission published the PSD3 and PSR proposals on 28 June 2023.

FAQ: PSD3, PSR and AMLA ↗

What happened

• The article states that the European Parliament and the Council reached a provisional political agreement on 27 November 2025.
• The article states that the AMLA Regulation was published in the Official Journal on 19 June 2024.
• The article states that direct supervision of selected entities by AMLA is expected to begin in 2028.

Why it matters to Signicat

• Explainer content positions Swisscom's qualified signatures, seals and eIDAS onboarding as a trust layer for PSD3/PSR and AML/KYC compliance in banking and fintech.
• Content overlaps with Signicat's risk/AML screening and authentication positioning for PSR fraud-control and strong-authentication requirements.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom announces that from 15 June 2026 at 8:00 it will activate dedicated qualified timestamps for Switzerland under ZertES for all ZertES signatures on the Multiple Authentication Broker (MAB).

Ankündigung: ZertES qualifizierte Zeitstempel mit MAB Release am 15.06.2026 ↗

What happened

• Swisscom states the change is performed without interruption.
• Swisscom states the change requires no adaptation by partners in their signing applications.
• Swisscom states the EU timestamp was previously used and was also approved in Switzerland.
• Swisscom states a shared timestamp for both legal areas can no longer continue due to new regulations, so each legal area now has its own timestamp.
• Swisscom cites OR Art. 14 (2bis) as making a qualified timestamp mandatory for Swiss signatures.
• Swisscom states no action is required from customers.

Why it matters to Signicat

• Signicat's trust and e-signing offering may need to show equivalent ZertES-specific timestamp handling for Swiss signatures; this is a competitor operational change, not a Signicat fact.

7 of 7 facts verified against the source · confidence high · claude-haiku-5-5

Swisscom Trust Services describes its Multiple Authentication Broker (MAB) as a decision-driven system that guides users through registration and selects an online identification method.

Managing the complexity of e-identification in healthcare ↗

What happened

• The MAB supports assisted video identification, NFC-based document scanning and eID verification in a browser flow.
• Swisscom Trust Services announces a Trust Start and Trust Pilot Program starting with a one-day analysis workshop, followed by a 5-20 day sprint or a 25-day full proof of concept.
• Partners named in the article are Nect and ajila; Nect's ePass procedure is stated to have been approved by gematik.

Why it matters to Signicat

• The MAB bundles multiple identification routes behind one broker, overlapping Signicat's eID Hub and document verification offering in healthcare onboarding.
• The article's claim to be the only QTSP certified under eIDAS and Swiss ZertES is vendor-stated and uncorroborated here; it contrasts with Signicat's own QTSP status.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Swiss parliament cut the E-ID project's 2026 budget by CHF 1.7 million, per the article.

Switzerland’s recent e-ID update: Don’t fear the stricter rules ↗

What happened

• The article states several planned E-ID enhancements are on hold indefinitely, including cross-border integration, a federal backup service for the swiyu Wallet, and issuance to third-party wallets.
• The article reports that only legally authorized providers will be allowed to request a user's AHV number under the new regulations.

Why it matters to Signicat

• The article is Swisscom content promoting its own integration services; Signicat has no stated Swiss e-ID presence in the supplied context, so direct impact is unverified.
• The article frames video identification and manual uploads as migration risks, a positioning claim against non-wallet onboarding methods.

3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom Digital Trust, Swisscom's trust ecosystem with the subsidiaries Ajila AG and Swisscom Trust Services AG, is entering into a strategic partnership with the software manufacturer mesoneer AG.

Strategic partnership between Swisscom, Ajila and mesoneer: secure and efficient digital customer processes ↗

What happened

• Ajila joins mesoneer's digital trust platform as a service provider, adding a feature for digitizing customer forms.
• The cooperation targets financial institutions, insurance companies and organizations, with the digital trust platform aimed especially at banks and regulated companies.
• The three companies state they want to strengthen interoperability and cross-border use of digital trust mechanisms with the upcoming EUDI wallet in mind.

Why it matters to Signicat

• Swisscom's trust ecosystem combines identification, onboarding and e-signature with a Swiss bank and insurer focus, overlapping Signicat's identity and signing lines in a regulated segment.
• Partner-led bundling of onboarding and signing into a single platform is a competing packaging approach to Signicat's orchestration offer.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom introduces a fee for e-learning for Standard RA Agents and Master RA Agents, and the RA agency-based identification offer is no longer subsidised by Swisscom.

Gebühren für die Durchführung von E-Learnings ↗

What happened

• From 2026, the Master RA Agent training is priced at CHF 300 and the Standard RA Agent training at CHF 200.
• Swisscom states that the RA-agency identification product was provided free of charge to partners and RA agencies for many years.
• Swisscom states that video-ident and auto-ident procedures via its MAB are available to partners at significantly lower cost than the RA-agency offer.
• Fees are due immediately before each training and are paid by credit card via Stripe, with invoice option via Billie for agencies without a card.

Why it matters to Signicat

• The change raises entry cost for RA-agency face-to-face signing identification and shifts partners toward MAB-integrated auto-ident and video-ident routes, which overlap Signicat's document IDV and signing offering.
• Swisscom's framing of video-ident and auto-ident as cheaper, more flexible alternatives is a competitive positioning claim that is vendor-stated and not independently verified.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom will no longer subsidize identification services provided through RA agencies after introducing fees for mandatory e-learning for Standard RA Agents and Master Agents.

Fees for the Implementation of E-Learning Programs ↗

What happened

• Starting in 2026, Master Agent training costs CHF 300 and Standard Agent training costs CHF 200.
• Swisscom states it passes increased costs of providing and maintaining RA agency services onto users and did not adopt transaction-based billing.
• Fees are due before each training session and payment is handled exclusively through Stripe, with no support from Swisscom Trust Services.

Why it matters to Signicat

• Swisscom's shift to per-training fees and reduced subsidy may raise RA agency costs for Swiss signing partners; Signicat impact not established.
• Swisscom promotes cheaper auto and video identification via its Multiple Authentication Broker, a route competing with Signicat's remote ID methods in Switzerland.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5

The help-centre page states that access to the signing service for persons resident outside the EU/EEA/CH is often blocked.

Warum können Personen mit Wohnsitz ausserhalb EU/EWR/CH manchmal nicht signieren? ↗

What happened

• The page lists five checkpoints for signers resident outside the EU/CH/EEA, including GDPR, Swiss DSG, extraterritorial data-protection laws, consumer protection and export restrictions.
• The page states that for some states Swisscom fails the first three checkpoints, because local data-protection law can prohibit collecting data on residents or citizens unless processing occurs in that state.

Why it matters to Signicat

• The page documents a geographic access limit on Swisscom signing for non-EU/EEA/CH residents, a possible comparison point for Signicat cross-border signing and onboarding.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

Swisscom Trust Services will permanently discontinue the identity.tm video identification method as of 31 March 2026.

Phase out video ident method of identity.tm end of March, 2026 ↗

What happened

• The notice states the identity.tm process no longer complies with the mandatory requirements of ETSI TS 119 461.
• The notice states that additional measures were required at the request of the Austrian supervisory authority.
• The notice states IDnow will phase out the former identity.tm procedure and concentrate on its proprietary video identification service.

Why it matters to Signicat

• The discontinuation removes a remote video-ident route for Swiss and EU signature partners, which may push affected partners toward alternative identity-proofing vendors, including Signicat.
• The notice ties video identification to ETSI TS 119 461 compliance, a standard relevant to remote identity-proofing claims Signicat may need to substantiate.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom Trust Services and Cryptar GmbH are jointly developing digital trust solutions for digital product passports.

Don't be caught off guard by the digital product passport – take back control! ↗

What happened

• The article states that the solution is modular and can be integrated as a component into existing solutions.
• The article states that Partnerships with iText, Autenti, or Signicat are cited as evidence of integration into existing processes.

Why it matters to Signicat

• The article names Signicat as an integration partner of Swisscom, a QTSP-adjacent competitor, in a DPP trust-evidence pitch; this touches Signicat's trust orchestration and QES-adjacent positioning.
• Claims of QES legally shifting burden of proof and scalability to billions of data points are vendor claims, not independently verified.

3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

6 challenges to balancing AML compliance and smooth onboarding

6 challenges to balancing AML compliance and smooth onboarding ↗

0 of 0 facts verified against the source · confidence low · claude-haiku-5-5

Swisscom Trust Services reports that its partner INTRUM informed it of restricted service availability affecting its identification services, in particular INTRUM VideoIdent.

Benachrichtigung über eingeschränkte Serviceverfügbarkeit: INTRUM Identifizierungsdienste ↗

What happened

• The notice states partners may face longer waits before an agent serves them, with delays of about 15 minutes.
• The incident started on 9 September 2025 at 16:43.

Why it matters to Signicat

• Notice is a service-availability disruption at a partner of a competitor; limited direct relevance to Signicat's own platform.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

The notice attributes the reduction to unforeseen circumstances affecting INTRUM's ability to deliver services at usual efficiency; no cause or end time is given.

Benachrichtigung über eingeschränkte Serviceverfügbarkeit: INTRUM Identifizierungsdienste ↗

What happened

• The notice states partners may face longer waits before an agent serves them, with delays of about 15 minutes.

Why it matters to Signicat

• An operational outage at a third-party identification provider used by Swisscom partners is a service-continuity signal for identity-verification buyers, with no direct Signicat product impact shown.

2 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

Bakom announced that the amended TAV and VZertES rules take effect on 1.11.2025.

VZertES und TAV (neu) treten am 1.11.2025 in Kraft ↗

What happened

• Changes to identification based on ETSI EN 119 461 have a transition period until an expected 30.6.2027.
• All other changes take effect after publication, including new ETSI versions with cybersecurity changes.

Why it matters to Signicat

• Signicat's electronic signing and identification flows in Switzerland would need to meet the new one-shot signature and identification rules; the article does not name Signicat.
• Restriction on using existing customers (banks, insurers) for QES identification is a material change to onboarding routes.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

PXL Ident now available on Swisscom Trust Services signature platform for QES processes

PXL Ident now available on Swisscom Trust Services signature platform for QES processes ↗

Verification in progress.

Existing trust service providers must meet the new rules and pass required audits by May 2026.

FAQ: eIDAS-Implementation Acts ↗

What happened

• The article states that draft eIDAS implementing acts were recently published for consultation.
• The article states that the implementing acts focus on trust services, electronic identification and authentication, and electronic certificates for signatures and seals.

Why it matters to Signicat

• Explanatory FAQ on eIDAS implementing acts; compliance timing for QTSPs is relevant to Signicat's QTSP status and eSignature positioning.
• Content is generic regulatory education with no named product, customer or price; low direct competitive threat.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

EIDAS business opportunities: EU defines two new trust services

eIDAS business opportunities: EU defines two new trust services ↗

Verification in progress.

Swiyu, a Swiss eID app test version, is already available and confirms identity via face or fingerprint on a smartphone.

Die Schweizerische eID im Kontext von Swisscom Broker und neuer ETSI-Norm ↗

What happened

• The article states that the Swiyu app officially does not contain a signature certificate and is not used for authentication but as proof of identity.
• The article states that, per the new version of ETSI EN TS 119 431-1, a separate signing approval means may be dropped when identification and signature occur in one session.
• The article states that Swisscom's Multiple Authentication Broker implemented the one-shot process after approval by a conformity assessment body in 2024.
• The article states that the Swiss signature law ZertES and eIDAS guidelines will be adapted accordingly.

Why it matters to Signicat

• Signicat's Swiss and DACH eSignature positioning could face a competitor claim that Swiyu-based signing needs no second approval factor, once the Swiss eID is live.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom Trust Services states that the EU Commission and BAKOM plan changes to one-shot signatures for signing applications in both legal areas.

One-Shot Signaturen: geplante Anpassung in der Regulierung ↗

What happened

• The article states the EU changes could take effect at the end of May and would need to be audited by May 2026, while the Swiss implementation date is still under discussion.
• The article states one-shot signatures would require a deliberate consent act that is not a button or checkbox, such as scrolling to the end of the text or entering a phrase like 'Bitte signieren'.
• The article states the governing standard is TS 119 431-1, SIG-6.3.1-15, which also requires signatures within 30 minutes after identification ends.
• The article states the announcement is made before the law is implemented, given design and implementation timelines.

Why it matters to Signicat

• If adopted as described, consent UX for one-shot signing flows changes for any provider offering identity-plus-signature in one session, including Signicat's electronic signing product line.
• The 30-minute window between identification and signing may constrain flows with longer consent screens; the source itself flags this.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom Trust Services states that SMS delivery in Germany, Austria, Liechtenstein and Switzerland usually exceeds 95% success.

Hints to the reception of SMS and One-Time-Passwords ↗

What happened

• Swisscom Trust Services states that international SMS delivery success is 85%-90% before personal reception problems.
• Swisscom Trust Services states it does not guarantee SMS receipt in its service promise.
• Swisscom Trust Services states the EU Commission will prevent OTP via SMS access for EU login from May.
• Swisscom Trust Services states one-time signatures can now be sent without a final SMS via the Multiple Authentication Broker.

Why it matters to Signicat

• Swisscom is positioning non-SMS signature approval, including passkeys, as the default for non-DACH signing, a direct overlap with Signicat's authentication and e-signing lines.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Swisscom restricts SMS OTP on standard test accounts for AIS

Memo Test Accounts und SMS Nutzung ↗

What happened

• Swisscom says test accounts will be issued only by contract including its terms and liability clauses, including free test accounts.
• Standard AIS OASIS test accounts with the prefix ais-90days-trial will generally no longer have SMS one-time-password or PWD/OTP options, except two named OTP test accounts.
• Partners needing PWD/OTP testing can request private test accounts with a separate ClaimedID from sales support, at a planned price of CHF 2000 per year.
• Swisscom states standard test accounts remain free of charge.
• Swisscom recommends implementing its Multiple Authentication Broker (MAB), through which other approval and identification methods can be used.

Why it matters to Signicat

• Low direct relevance to Signicat; a developer-facing test-account policy change at a Swiss signing competitor, with limited bearing on Signicat's Nordic/Benelux brokering or NFC positioning.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Root Cause Analysis SMS Attack 30.3.2025-1.4.2025

Root Cause Analysis SMS Attack 30.3.2025-1.4.2025 ↗

Verification in progress.

Swisscom Trust Services AG restricted the sending of SMS for both test accounts and productive accounts following a recent increase in SMS fraud cases.

Note Regarding Contract Options for the Sale or Use of Services Outside Switzerland, EU, EEA ↗

What happened

• Swisscom Trust Services states its services are intended for sale and use within Switzerland, the EU and the EEA, and use outside these regions requires a separate contractual agreement.
• Swisscom Trust Services offers contract options for third-country use, which may include legal review of data protection and terms of use.
• Swisscom Trust Services may monitor SMS use for numbers outside the stated regions and may restrict or suspend usage without a contract option or upon detected abuse.

Why it matters to Signicat

• SMS OTP delivery limits outside the EU/EEA/Switzerland may push partners toward passkey or app-based signature authorization, a relevant contrast to Signicat's signing and authentication lines.
• Country-scope restrictions on SMS OTP are a delivery-coverage issue for signing flows serving non-European users.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5