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Itsme Index: Dutch energy identity maturity 36 vs 80–83 importance

The identity gap in Dutch energy: insights from the Identity Maturity Index ↗

What happened

• Itsme published a Dutch energy analysis of its commissioned Identity Maturity Index 2026 survey covering 4,000 consumers in Belgium and the Netherlands.
• The survey reports Dutch energy identity maturity at 36 against customer importance of 80 to 83, the lowest score in the Index.
• The survey reports that 57% of Dutch energy consumers want an external ID app as the standard way to confirm a new customer's identity.
• Itsme states it launched in the Netherlands in June 2026 at eIDAS Level of Assurance High.
• The article states that the Energiewet came into force on 1 January 2026.

Why it matters to Signicat

• Dutch energy is presented as an unmet identity-demand gap; itsme positions reusable identity for Dutch suppliers as an open opening.
• Content promotes itsme's Dutch launch and eIDAS-high identity methods, a direct competitor route in the Netherlands relevant to Signicat's Benelux eID brokering theme.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Itsme publishes Dutch insurance identity maturity gap: 56 vs 76

The identity gap in Dutch insurance: insights from the Identity Maturity Index ↗

What happened

• Itsme commissioned NIQ to survey 4,000 consumers across Belgium and the Netherlands for the Identity Maturity Index 2026.
• Itsme reports Dutch insurance scores 56 on identity maturity against a customer importance of 76, a 20-point gap.
• Itsme reports 63% of Dutch non-health insurance consumers want an external ID app as the standard way to confirm identity.
• Itsme states itsme launched in the Netherlands in June 2026 at eIDAS Level of Assurance High.

Why it matters to Signicat

• The post positions itsme as the default external ID app for Dutch insurers, a direct overlap with Signicat's Benelux eID brokering and the iDIN-to-itsme transition.
• The post cites a Signicat-attributed statistic (68% abandonment) in a competitor's content, which amplifies Signicat-linked data for itsme's positioning.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5

Itsme publishes a FAQ describing how it handles partner-reported fraud cases.

FAQ for Fraud Cases ↗

What happened

• Itsme identifies two fraud methods: Account Takeover and Social Engineering.
• Itsme states it displays a warning screen when it detects a user is on an active phone or VoIP call during an itsme action.

Why it matters to Signicat

• Generic public FAQ on fraud handling; no new product, customer or pricing change disclosed.
• Call-detection warning and mobile malware guidance may be relevant to Signicat's fraud and injection-attack positioning, but the page does not provide performance data.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

Itsme and Odoo partner to add qualified e-signatures in Odoo Sign

Odoo en itsme slaan de handen in elkaar om elektronische handtekeningen naar bedrijven te brengen ↗

What happened

• Itsme and Odoo announced a partnership to integrate Qualified Electronic Signatures (QES) into the Odoo Sign application.
• The QES feature will be available from Odoo 20.
• Signers authenticate via the itsme app and combine identity verification (NFC, face recognition or personal code) with a certificate issued by a Qualified Trust Service Provider (QTSP).
• The integration was requested by Odoo customers, including several large companies.
• The partner press release states that QES signatures are legally equivalent to a wet signature on paper.

Why it matters to Signicat

• Itsme is extending its signing and identity reach into a large ERP customer base, a competitive overlap with Signicat's electronic signing and QTSP-based offerings in the Benelux market.
• The press release is vendor-issued; the eIDAS compliance and legal-equivalence claims are uncorroborated and attributed to itsme and Odoo.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Lancr launches itsme-based verified freelancer identity with KBO data

Lancr bouwt met itsme aan geverifieerde digitale identiteit voor freelancers ↗

What happened

• Belgian start-up Lancr launches a freelancer professional identity platform on 15 September 2026, with itsme as the identity foundation.
• The first verification layer confirms identity via itsme and links it to company data from the Kruispuntbank van Ondernemingen (KBO).
• Connecting-Expertise is the first partner; clients can view current Lancr verification badges of freelancers within their staffing process.
• UNIZO, Freelancers in Belgium, FreelanceMatch and PIA Go / PIA Group join as founding partners.
• The first verification layer is free for freelancers.

Why it matters to Signicat

• Itsme is a direct Belgian identity-route competitor embedded in a new verified-identity vertical; Signicat's Benelux eID brokering is affected only indirectly.

5 of 5 facts verified against the source · confidence medium · claude-haiku-5-5

Itsme states that around 8 million people use itsme to prove identity to banks, insurers, telecoms, energy providers and government in Belgium.

Identity fragmentation and the maturity model, explained ↗

What happened

• Itsme's blog cites an April 2026 study of 4,000 people in Belgium and the Netherlands, where 64% said recording an ID video during sign-up would make them stop.

Why it matters to Signicat

• Article positions itsme as the practical route for regulated businesses to reuse one verified identity across onboarding, login, signing and support.
• Article presents itsme as a reuse-based alternative to adding the EU wallet as one more method.

2 of 2 facts verified against the source · confidence high · claude-haiku-5-5

Itsme is available in the iDIN menu for the entire adult Dutch population as of 1 June 2026.

Popular identification app itsme® launches in the Netherlands and becomes the successor to iDIN ↗

What happened

• IDIN will be fully replaced by itsme by the end of 2027.
• Itsme took over the iDIN service at the end of 2025.
• Itsme states it has eIDAS 'high' assurance level.

Why it matters to Signicat

• Itsme now controls the Dutch iDIN successor route, a direct competitive threat in Benelux identity brokering where Signicat relies on iDIN and itsme routes.
• The Dutch iDIN-to-itsme transition is a watch item in Signicat's Benelux eID brokering priority.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5

Itsme launches in Netherlands, replacing iDIN by end-2027

itsme launches in the Netherlands ↗

What happened

• Itsme launched its identification app in the Netherlands on 1 June 2026, available through the iDIN menu for the Dutch adult population.
• Itsme says iDIN will be fully phased out by the end of 2027.
• Itsme acquired the iDIN service at the end of 2025, per the vendor.
• Itsme states it has the highest European assurance level (eIDAS 'high').
• Itsme states over 80% of Belgian adults use itsme to identify themselves online.

Why it matters to Signicat

• Itsme's Dutch launch as iDIN successor directly contests Signicat's Benelux eID brokering position and the iDIN-to-itsme transition Signicat flags.
• Vendor claims of 'highest' assurance and EUDI wallet access are self-reported and uncorroborated here; Signicat's eID Hub and Wallet Hub compete on the same routes.

5 of 5 facts verified against the source · confidence high · claude-haiku-5-5

Europabank has worked with itsme through partner Nitro since 2019 to replace paper-based signing with qualified electronic signatures.

How Europabank made digital signing the default ↗

What happened

• The source reports one-third of all Europabank documents are signed digitally, with 90% of those signatures placed through itsme.
• The source reports tripled year-on-year digital signature volume at Europabank.
• The source states over 8 million itsme users in Belgium.

Why it matters to Signicat

• The case is a Belgian bank QES reference bundling itsme into a third-party document workflow, relevant to Signicat's Benelux eID brokering and electronic signing lines.
• The article is vendor-authored customer marketing; the impact figures are not independently verified.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Revolut Streamlines Registration with itsme® Integration for the Belgian Market

Revolut Streamlines Registration with itsme® Integration for the Belgian Market ↗

Verification in progress.

The Center for Cybersecurity Belgium formally recognised and labelled itsme as Essential under NIS2 on the basis of its ISO 27001 certification.

What our four security certifications mean for your organisation ↗

What happened

• Itsme highlights that its Second Factor Attestation Engine v1.0.0 achieved Common Criteria EAL3+ evaluated by SGS Brightsight and certified by TrustCB.
• Belgian Mobile ID maintains QTSP status under eIDAS for the creation of qualified electronic signature certificates.

Why it matters to Signicat

• Signicat distributes itsme via its Hub, making itsme's compliance profile directly supportive of Signicat customer vendor-risk documentation in Benelux.
• Itsme leverages its multi-layer certifications to defend its positioning as a compliant foundation for upcoming eIDAS 2.0 wallet environments in Benelux.

3 of 3 facts verified against the source · confidence high · gemini-3.8-flash

Itsme blog: passkeys authenticate devices, not people; pitches verified mobile identity

Passkeys vs verified identity: the gap in passwordless authentication ↗

What happened

• Itsme published a blog post on 2026-03-23 arguing that passkeys authenticate devices rather than people.
• The post states that a comprehensive passwordless approach requires a one-time identity verification that is reused across the customer journey.

Why it matters to Signicat

• The post frames passkeys as insufficient for eIDAS High and regulated workflows, a positioning that overlaps Signicat's authentication and eID offerings and may be used against passkey-first competitors.
• The piece is generic thought leadership with no named customers or metrics; it contains no product launch or scheme addition.

2 of 2 facts verified against the source · confidence high · claude-haiku-5-5

Itsme reports more than 8 million users in Belgium for the first time, per its 2025 results.

itsme® atteint les huit millions d'utilisateurs et renforce sa position d'acteur européen ↗

What happened

• Itsme reports qualified electronic signature usage rose 55% year on year.
• Itsme reports it was used on average 1.6 million times per day in 2025, up 25% from 2024.
• Itsme states it acquired iDIN, the Dutch private-market identification service, in 2025.
• Itsme states it doubled the number of European countries where the app is available, from 16 to 32, in 2025.
• Itsme states iDIN integration will deploy across about 300 Dutch private partner websites during 2026.
• Itsme introduced an extra verification screen for action requests received during phone calls, to warn of possible scams.
• Itsme opened use to users aged 13 and older.
• Itsme reports a Pro League ticket-sales pilot as its first sports client, with a second phase on stadium entry.
• Itsme reports a profit of more than seven million euros for 2025.

Why it matters to Signicat

• The iDIN acquisition moves itsme into the Dutch private market, a Benelux segment where Signicat is active and where iDIN-to-itsme transition is on Signicat's watchlist.
• Itsme's bundling of identity, signing and fraud warnings in a consumer app competes for the Belgian eID brokering and signing routes Signicat serves.

10 of 10 facts verified against the source · confidence high · claude-haiku-5-5

Proximus moves onboarding to itsme identity-first; registration cut to 5 steps

Proximus and itsme balance strict KYC compliance with frictionless onboarding ↗

What happened

• Proximus launched identity-first onboarding with itsme in January 2026.
• Proximus reduced registration from 10 steps to 5 steps, per the vendor-published case study.
• Proximus built a Personal Identification and Authentication Service (PIAS) to bridge itsme and customer data.

Why it matters to Signicat

• Itsme is consolidating Belgian telco onboarding and login on its OIDC identity layer, a direct overlap with Signicat's eID brokering and authentication offers in Benelux.
• The case study is vendor-published and the 50% and 100% figures are uncorroborated by Proximus.

3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

The vendor blog published on 18 February 2026 lists five myths that it says keep organisations from going passwordless.

5 myths that stop companies from going passwordless ↗

What happened

• The post states that itsme's multi-factor authentication takes less than five seconds with 99% first-attempt success, attributed in the text to itsme-linked claims rather than independent verification.

Why it matters to Signicat

• Content is a vendor thought-leadership piece promoting itsme passwordless login as a replacement for passwords; it does not announce a product, partner, or price change.
• Post cites NIS2, eIDAS and Cyber Resilience Act as requiring strong authentication; these compliance readings are the author's framing and are not sourced to the legal texts.

2 of 2 facts verified against the source · confidence high · claude-haiku-5-5

The QR-code login for desktop sign-in will be rolled out gradually as the default over the coming months.

itsme® lanceert nieuwe features ten voordele van gebruiksgemak en bescherming van gebruikers ↗

What happened

• Itsme introduced an extra verification screen in its app that warns users when an itsme action is received during a phone call; the screen does not block the action.
• From the announcement date, itsme shares the context of an itsme action with its banking partners, anonymised, for bank risk scoring.
• Users can read a new NFC identity card directly through the itsme app to update their itsme account without a card reader.
• Itsme states that QR-code use rose more than 25% in 2025 and that 60% of desktop sign-ins now use the QR scan.
• Bank risk scoring of itsme actions is described as fully automatic, with banks able to delay or, exceptionally, refuse transactions.

Why it matters to Signicat

• Itsme's bank-side risk context sharing extends its fraud position in Nordic and Benelux bank channels where Signicat offers authentication and risk screening; impact on Signicat is unverified.
• The NFC ID-card reading in the itsme app overlaps with Signicat's NFC document verification after the Inverid (ReadID) acquisition, in the Benelux identity context.

6 of 6 facts verified against the source · confidence medium · claude-haiku-5-5

Itsme acquires Dutch iDIN identification service from Currence banks

itsme® neemt Nederlandse identificatiedienst iDIN over ↗

What happened

• Itsme announced the acquisition of the Dutch identification service iDIN.
• IDIN is a Currence initiative operated by Dutch large banks, serving about 300 local websites in the private market.
• From mid-2026, all current iDIN users will get access to itsme, including new applications such as qualified digital signatures.
• The iDIN-to-itsme transition is stated to start in spring 2026 after agreed conditions are met, with completion expected in 2028.
• IDIN recorded 15 million identification actions in 2024.

Why it matters to Signicat

• Itsme gaining iDIN's Dutch private-sector bank-app identification base directly contests Signicat's Benelux eID brokering position.
• The Dutch iDIN transition to itsme, due by 2028, is a watch item for Signicat customers relying on iDIN.

5 of 5 facts verified against the source · confidence high · claude-haiku-5-5

Vanbreda Health Care began using itsme for login in 2023.

Vanbreda Health Care modernises user access with itsme ↗

What happened

• A year later, Vanbreda Health Care started using itsme for the full identification flow for new user account creation.
• The vendor reports 60% of Vanbreda Health users prefer itsme and more than 50,000 people onboard using it each year.
• The customer reports at least 80% of its interactions with insured customers are now digital.

Why it matters to Signicat

• Vanbreda is a mid-size Belgian customer story in health insurance where itsme covers login and onboarding, a Benelux eID brokering reference relevant to Signicat's Benelux position.
• The article is itsme-authored marketing with self-reported metrics, so outcomes are vendor-attributed and uncorroborated.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Napoleon Sports & Casino has used itsme for player onboarding since 2019 and expanded use to login in 2025.

Napoleon Sports & Casino boosts account recovery and fraud prevention with itsme ↗

What happened

• Napoleon Sports & Casino is introducing itsme login for the first time in November 2025 for existing users.
• In-account verification via itsme is scheduled to return in 2026 for users who registered manually.
• Belgian gambling rules require full player verification before play since 2025, under the updated Van Hecke Law.

Why it matters to Signicat

• Itsme is extending its Belgian gambling footprint from onboarding into login and recovery, a reusable-authentication position Signicat's authentication and eID brokering lines compete in.
• The story frames regulatory KYC timing as a driver for itsme adoption in Belgian igaming, a vertical where Signicat's risk and AML screening could be pitched.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Itsme reports availability in all 27 EU countries

itsme reaches full EU coverage – a milestone for digital identity ↗

What happened

• Itsme states its platform has officially become available in all 27 countries of the European Union.
• Itsme states every EU citizen aged 18 or older can use a passport to create an itsme account.
• Itsme states its platform operates in 30 countries in total, including the United Kingdom, Norway, and Iceland.

Why it matters to Signicat

• Itsme's EU-wide availability extends its reach in eID brokering and cross-border onboarding, a competitive factor where Signicat sells eID Hub and Wallet Hub. Source claims are vendor-stated and uncorroborated.
• The 'technically compatible' EUDI wallet statement is a vendor claim with no conformity evidence in the article.

3 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

Liantis used Dioss Smart Solutions to integrate itsme authentication and Qualified Electronic Signatures into its Lia platform.

Blog Post Title B2C EN ↗

What happened

• The article reports Liantis user adoption rose from 10,000 to 80,000 users in one year.
• The article reports itsme QES usage rose 52% in 2024, with 2.2 million signatures placed.

Why it matters to Signicat

• Itsme is positioned as the authentication and QES layer in a Belgian SME workflow, where Signicat's Benelux eID brokering and e-signing compete.

3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

Bancontact integrated itsme as an identity verification method starting November 2024.

Bancontact boosts conversions and cuts costs with itsme ↗

What happened

• Bancontact reports conversion rate per session grew by 13% after adopting itsme.
• Bancontact reports a 72% reduction in OTPs sent in 2025 year-on-year.
• In the August 2025 app version, itsme is the default verification method; around half of new users chose it before, and the share rose 30%.

Why it matters to Signicat

• Named Belgian payment-app customer win for a competing Belgian eID route, reinforcing itsme's Benelux position.
• Vendor-published metrics (13%, 72%, 80%+ adoption) are uncorroborated; the case is an itsme marketing story.

4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

The article is a blog post by itsme dated 11 July 2025 presenting lessons for Dutch companies from European digital ID frontrunners.

Lessons for Dutch companies from European digital ID frontrunners ↗

What happened

• The article states that DigiD is largely confined to public-sector services.
• The article states that itsme is a QTSP that enables users to sign legally binding contracts.

Why it matters to Signicat

• Itsme frames Dutch incumbent schemes (DigiD, iDIN) as limited, which targets the Netherlands eID brokering and iDIN-to-itsme transition watch area.
• The piece is a comparative narrative without hard numbers, so it is low materiality for Signicat's Dutch positioning.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

Itsme reports QES usage through its app grew 52% in 2024, with 2.2 million signatures placed.

Real estate leader scales e-signatures with itsme® and Docusign ↗

What happened

• WDP handles around 3,000 signed envelopes annually, more than 80% completed using QES.
• WDP estimates saving roughly one month of back-office work each year from eliminating printing, manual follow-ups and signature errors.

Why it matters to Signicat

• The case shows itsme QES bundled with Docusign as a signing workflow in Belgium, a Signicat core market (Benelux).
• The customer account is vendor-published and the savings figure is customer-estimated, not independently verified.

3 of 4 facts verified against the source · confidence medium · claude-haiku-5-5

DigiD is mostly limited to public sector use, so private organisations apart from a few in healthcare insurance cannot use it to verify customers or authenticate users.

DigiD is not enough: Why companies in The Netherlands need to adopt digital identity ↗

What happened

• The article states that DigiD by default supports a Level of Assurance up to 'substantial', excluding LoA 'High'.
• The article states that DigiD is not a Qualified Trust Service Provider.
• The article states that DigiD does not allow transaction confirmation or qualified e-signing.

Why it matters to Signicat

• Itsme frames DigiD as a gap in Dutch private-sector identity, positioning itsme against Signicat's Dutch eID brokering and the iDIN-to-itsme transition theme.
• The article is generic thought leadership with competitor-favourable framing and no new scheme, pricing or contract event.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5

Bingoal reports that 70% of new users choose itsme for account creation, achieving verification in under two minutes.

Bingoal transforms UX and strengthens compliance with itsme ↗

What happened

• Bingoal also deployed itsme on in-shop tablets to conduct Belgian Excluded Persons Information System checks.

Why it matters to Signicat

• Demonstrates deepening direct reliance on itsme across the identity lifecycle for iGaming operators in Belgium, spanning onboarding, recurring login, and retail venues.
• Itsme promotes an active-user billing structure rather than charging per transaction, which directly impacts competitive broker pricing models.

2 of 3 facts verified against the source · confidence high · gemini-3.8-flash

The guide lists Signicat among document platforms and trust service providers offering QES by itsme.

Complete guide to QES signatures by itsme ↗

What happened

• Itsme published a guide on Qualified Electronic Signatures dated 12 June 2025.
• The guide states that itsme is used by over 7 million users across 3,000 platforms in 17 European countries.

Why it matters to Signicat

• Signicat is named as a QES-by-itsme partner, meaning itsme QES can be used through Signicat's signing offering.
• The guide is educational content with self-described claims; itsme's comparison with unnamed competitors is uncorroborated vendor positioning.

3 of 3 facts verified against the source · confidence high · claude-haiku-5-5

Tom Van Den Bosch will succeed Stephanie De Bruyne as CEO of Belgian Mobile ID, the company behind itsme, from 1 June.

Tom Van Den Bosch to be the new CEO of itsme ↗

What happened

• Stephanie De Bruyne is leaving itsme after five years for a position at ING Belgium.
• The company reports almost 100 employees, a record 475 million itsme actions and a €5.4 million profit in 2024.
• The app is offered in 17 European countries and has more than 7 million installs in Belgium.

Why it matters to Signicat

• Leadership change at a Belgian eID broker competitor; Van Den Bosch's stated objectives include further expansion of digital applications and entering new markets, a signal for Benelux and cross-border competition.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5

Itsme integrates with Oodrive Sign for qualified e-signatures

Integration of itsme® with Oodrive Sign: Simplifying Access to Qualified Electronic Signatures in Europe ↗

What happened

• Oodrive Sign has integrated the itsme connector into its e-signature platform so users can select the qualified signature level and authenticate via itsme.
• The article states that itsme reports 2.2 million qualified signatures validated via the solution in Belgium, in collaboration with QTSPs.
• The article states that itsme reports 1.3 million authentications per day in Belgium.

Why it matters to Signicat

• Itsme is positioning itself as the identity layer feeding QES workflows, a direct overlap with Signicat's electronic signing and eID brokering lines.
• The integration is a third-party signing-vendor connector announced on itsme's press site; it adds itsme to a competitor signing platform rather than a Signicat-owned route.

3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5

Namirial integrates itsme into Namirial Sign for Belgian qualified e-signatures

Namirial intègre itsme® à sa plateforme de signature pour simplifier les transactions numériques conformes en Belgique et au-delà ↗

What happened

• Namirial announced the integration of itsme into its electronic signature platform, improving the Namirial Sign suite, notably the Enterprise edition.
• Namirial customers can use itsme for qualified electronic signatures (QES) through Namirial Sign Enterprise.
• Itsme reports more than 7 million users and presence in 16 other European countries.
• The announcement coincides with the Namirial Partner Campus 2025 in Paris.

Why it matters to Signicat

• An identity-verification vendor's signing partner now bundles itsme with QES in Belgium, a Signicat core-adjacent market for Nordic/Benelux eID brokering. Impact is limited to one signing-platform integration.
• The itsme integration competes with Signicat's eID brokering and signing offering for Belgian qualified signatures; the source does not state commercial terms.

4 of 4 facts verified against the source · confidence high · claude-haiku-5-5