Incode Identity Verification for ServiceNow ITSM embeds a biometric verification widget in ServiceNow incident and service request forms.
How Incode Identity Verification for ServiceNow ITSM eliminates help desk fraud ↗
What happened
- Agents send a verification link via SMS or email; the employee completes a liveness check and face match against a verified ID on file.
- Verification results post back to the ServiceNow ticket automatically, with session ID, identity ID, timestamp and outcome logged.
- The integration requires an active Incode Workforce account.
Why it matters to Signicat
- Claims of defeating deepfakes and speed under two minutes are vendor-stated and unverified by independent evidence in the article.
Evidence from the source (4 quotes)
- “They tap the link and complete a biometric liveness check and a face match against their verified ID on file” source ↗
- “Every verification (pass, fail, or flagged for review) is logged in the ticket with a session ID, identity ID, timestamp, and outcome” source ↗
- “The integration requires an active Incode Workforce account.” source ↗
- “Results typically arrive in less than two minutes.” source ↗
Document IDV biometricsFraud deepfake injectionOrchestration platformDeveloper experienceFeature updateThought leadershipGlobal
4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5