Incode case study: Quest Diagnostics layered identity verification for MyQuest
What happened
- Quest Diagnostics uses Incode verification in MyQuest, with a first non-document check against authoritative data and escalation to document scan with selfie and passive liveness only when risk signals require it.
- The layered verification replaced knowledge-based authentication across all of MyQuest.
- The deployment is single-tenant and HIPAA-aligned with a Business Associate Agreement, hosted in a US region.
- The case study reports Quest onboarding results of 5x faster, 98% completion and 50% average cost reduction.
Why it matters to Signicat
- A named US healthcare deployment of Incode in a sensitive-data workflow competes with Signicat's identity verification in regulated healthcare; Signicat's core markets are European, so direct overlap is limited.
- The 5x, 98% and 50% figures are vendor-reported in a case study and not independently verified.
Evidence from the source (6 quotes)
- “Quest reemplazó las preguntas estáticas con una verificación por capas dentro de MyQuest, que empieza con el paso más ligero y suma seguridad solo cuando el riesgo lo justifica.” source ↗
- “El modelo por capas reemplazó la autenticación basada en conocimiento en todo MyQuest” source ↗
- “Conforme con HIPAA” source ↗
- “Quest reporta un onboarding de pacientes 5x más rápido, una tasa de finalización del 98%, lo que representa un aumento del 25%, y una reducción promedio de costos del 50%.” source ↗
- “Conforme con HIPAA” source ↗
- “Quest reporta un onboarding de pacientes 5x más rápido, una tasa de finalización del 98%, lo que representa un aumento del 25%, y una reducción promedio de costos del 50%.” source ↗
Document IDV biometricsAuthentication passwordlessData sovereignty privacyCase studyGlobal
4 of 4 facts verified against the source · confidence medium · claude-haiku-5-5