Ubii Pagos chose Jumio as its identity verification provider in 2020, moved to another vendor a year later because of pricing, then returned to Jumio.
How Ubii Pagos Cut Onboarding Abandonment 35% | Jumio ↗
What happened
- Ubii Pagos reports 35% less abandonment during onboarding since returning to Jumio.
- The Ubii Pagos CEO attributes cancelling the other service to too many false rejections during identity verification.
Why it matters to Signicat
- Customer story in Latin America, a market outside Signicat's core Nordic, Benelux, DACH, Iberia and UK markets; relevant to document IDV competition on false rejection rates.
- Vendor-sourced outcome figures (35% abandonment reduction, drastic fraud reduction) are uncorroborated by an independent source.
Evidence from the source (4 quotes)
- “Since returning to Jumio, Ubii Pagos has experienced 35% less abandonment during onboarding” source ↗
- “We were receiving too many false rejections during the identity verification process, which resulted in an increase in customer abandonment.” source ↗
- “Jumio offers the most mature verification solution for the LATAM market” source ↗
- “Since returning to Jumio, Ubii Pagos has experienced 35% less abandonment during onboarding and has also been able to drastically reduce ID document fraud.” source ↗
Document IDV biometricsFraud deepfake injectionCase studyGlobal
3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5