Signicat added BankID Safe Conversation to its Norwegian BankID offering to enable biometric customer verification during phone calls.
BankID Safe Conversation/ Sikker Samtale- Signicat ↗
What happened
- BankID claims that identification takes 1 to 1.5 minutes on average, with one large Norwegian bank reporting saving 1 minute per conversation using the capability.
Why it matters to Signicat
- This feature update defends Signicat's Nordic eID leadership by expanding Norwegian BankID capabilities into omnichannel contact-center workflows.
Evidence from the source (2 quotes)
- “According to BankID, customer identification can take between 1-1.5 minutes during a typical call. One large Norwegian bank reported saving 1 minute per conversation by using BankID Safe Conversation.” source ↗
- “Signicat offers the BankID Safe Conversation feature as part of its Norwegian BankID offering, helping organisations integrate secure identity verification into customer service journeys.” source ↗
eID brokeringAuthentication passwordlessFeature updateGeos/nordics
2 of 3 facts verified against the source · confidence high · gemini-3.8-flash