Ondato published a customer case study on CityBee, a car-sharing service in Lithuania, Latvia and Estonia, describing its use of four Ondato solutions.
How CityBee and Ondato improved first-try registration success from 60% to nearly 80% ↗
What happened
- The article reports that about 60% of CityBee customers completed registration on first attempt in 2024.
- The article reports first-attempt registration success reached almost 80% by 2026.
Why it matters to Signicat
- The case study is a vendor-attributed customer story in Baltic car-sharing, not an independent benchmark; the metrics are unverified and Ondato's claims should be attributed to Ondato.
- The story overlaps Signicat's document IDV and selfie verification offering in a Baltic mobility account, but it does not mention EUDI wallets, eID brokering or Nordic/Benelux schemes.
Evidence from the source (4 quotes)
- “In 2024, approximately 60%** of CityBee customers successfully completed registration on their first attempt.” source ↗
- “By 2026, that figure had increased to almost 80%.**” source ↗
- “For more than five years, CityBee has relied on Ondato‘s identity verification solutions” source ↗
- “Selfie Check – to add an additional layer of identity assurance through facial verification and help prevent impersonation.” source ↗
Document IDV biometricsCase studyBaltics
3 of 3 facts verified against the source · confidence medium · claude-haiku-5-5